Kathleen Miller was sleeping when the text from Southwest Airlines arrived at 1:18 a.m. Sunday.
Her 7:30 a.m. flight from Phoenix to Dallas was canceled.
The Pennsylvania woman didn’t see the text until she was at the airport, where Southwest representatives directed her to a snaking rebooking line next to the ticker counters.
She stood in line for 45 minutes and left with a less-than-satisfactory rebooking option: a Tuesday flight.
“Luckily we have relatives here in the city,” Miller said.